FAQ

Moti Ceramics, Mysore 0821-2423203     Moti Ceramics, Mysore      Moti Ceramics, Mysore

1. Does Mothi Ceramics retail only bathroom products?

Although we are an exclusive Sanitary Ware showroom, we are also a large retailer in Tiles, with our wide selection of Tiles for various interior and exterior uses. We have a variety of Faucets for kitchen use and outdoor use as well. We also have a range of complimentary accessories such as floor cleaners, tiles additives, wall accents, decorative tiles etc.

2. Does Mothi Ceramics deliver products to your doorstep?

Once products are selected and payments are made, for large orders we do deliver right to your doorstep at a small charge. Delivery time is subject to the location of the client and the type of products selected. It is vital for customers to check the items at the time of delivery for any damages as we do not have control over site conditions and are not responsible for product damages post delivery.

3. Does Mothi Ceramics deliver to cities other than Mysore?

Yes, we do large deliveries to cities outside Mysore at an additional charge.

4. Does Mothi Ceramics provide labour for sanitary ware fittings?

We do not have in-store labour for sanitary ware fittings, however we can recommend known plumbers for you to contact.

5. What if my products are damaged?

Check products on delivery, as we do not have control over site conditions. We at Mothi Ceramics wish to maintain good relationships with our clients hence would like to set out the procedures clearly in case of product damages. We request customers to check the products at the time of purchase and/or at the time of delivery of products as the nature of products are such that they can be easily damaged during fittings and transportation. We are not responsible for any damages post store purchase and delivery.

6. What are the modes of payments accepted by Mothi Ceramics ?

We accept Cash, Cheques and Online Bank transfers.

7. In case of Sales Query who do I contact?

You can call our Showroom at the numbers mentioned on the Contact Us page on our website www.mothiceramics.in. Alternatively you can use the form on the Contact Us page and send us an email using the appropriate subject. You can also directly mail us on info@mothceramics.in for Sales queries, info@mothceramics.in for Marketing and Project related queries and to info@mothceramics.in for existing customers with running account direct queries.

8. In case I have faced issues with the Service, can I inform somebody at Mothi Ceramics ?

Certainly, the management appreciates all feedback they receive. You can mail your thoughts directly to info@mothceramics.in. Customer Service is our highest priority!